Experience required for the Job: 4 - 9 years
Job Location: Bengaluru/Bangalore


Hi,

  We have an Openings for Lead Support Engineer / Support Engineer in Bangalore Location.

Experience: 4- 9 yrs.
Work Location: Bangalore
Job description:
Job purpose:
 Lead Support Engineer / Support Engineer is responsible for delivering quality service for our users in accordance with production service catalog on his perimeter.
 With good skills in SQL, PL/SQL, UNIX, Data warehouse and basic understanding of GBIS products and business processes.
 Candidates should be willing to working in Shifts(06:30-22:30 IST) and on weekends as and when required. It will be 5 day work, however, depending on production need.
 Job type: L2/L3 Support (Production Support with Development skills)
Key Responsibilities:
 Good working experience on writing code to automate manual processes
 Able to analyze code in SQL/PLSQL and Shell script and propose/make changes to the code based on the requirements
 Able to understand business requirement document and translate to technical specification
 Understand and adapt to Agile way of working
 Able to switch work between Dev and Production Support based on the need
 Follow-up of production and team activity KPI on a daily and weekly basis (daily standup/white board, weekly perf. Review preparation, escalation of team problems).
 Problems are raised and tracked on Visual Management (White board, Kanban e-Board, etc..) including dates and owners.
 Ensure Knowledge base and training material are up to date (Okidoki, Dokeo, SOP, Sit-in…..).
 Good Knowledge on UNIX based environments along with scheduling tools like Autosys, Ctrl M etc.
 Solid exposure on writing SQL queries.
 Should have good understanding on ETL process
 Preferred to have good understanding on scripting language like Python , Shell ,Perl
 ITIL Foundation V3 Certification (preferable)
 Follow-up of the quality service of GSD (Global Service Desk) team, and propose/manage the transfer of new L1 activities.
 Adaptability towards DEVOPS
Notice period not more than 30 days.
Shortlisted Candidates should attend F2F discussion on 11th May 2019(Saturday)

Interested candidates revert your updated CV.

Regards,
Sangeetha